PLAN YOUR TRIP

No news is good news from the mountains. We take your emergency contact number at the time of registration. If there is any emergency, we will call the emergency number. It would be best to inform your family that you will not be in the network area until you return to the base.

Yes, you can!

If you are above the age of 58 years, you’ll need to submit a Treadmill Test (not older than 12 months) within a week of completing your trek registration. Apart from this, you should also be able to jog 5 km in 45 minutes.

Safety is our top priority at Trexpert, and we take great care to ensure our customers are fully equipped with high-quality safety gear before embarking on our treks. Our safety equipment includes harnesses, helmets, crampons, ice axes, and ropes, among other essential items. We also provide our clients with first aid kits, emergency blankets, and satellite phones in case of any unforeseen circumstances. Our experienced guides are highly trained in safety protocols and are equipped to handle any emergency situations that may arise. Additionally, we continuously monitor weather conditions and adjust our treks accordingly to ensure the safety of our clients at all times. At Trexpert, our commitment to safety is unwavering, and we strive to provide a safe and unforgettable trekking experience for our clients.

At Trexpert, we strive to run all our treks as scheduled. However, in rare circumstances, such as natural calamities, adverse weather conditions, or security issues, we may have to cancel a trek for the safety of our clients and staff. In such cases, we offer multiple options to our customers. Firstly, we provide a full refund of the trek cost, or you can choose to transfer your booking to another trek on a different date or destination with us. Additionally, we can also help you plan alternative activities in the canceled trek's region or arrange an adventure in another part of the country. We understand that canceling a trek can be frustrating and disappointing, and we try to make the process as smooth as possible for our clients. Our team is always available to support you throughout the cancellation and rebooking process and ensure that you have an incredible adventure with us.

We understand that circumstances may change, and you may need to cancel your trek with us. We recommend that you notify us at least 30 days before the start date of your trek to avoid any cancellation fees. This will give us enough time to make arrangements and update our team. If you cancel within 30 days of the trek's start date, we'll impose a cancellation fee of 50% of the total trekking cost. If you cancel within 15 days of the trekking start date, we'll impose a cancellation fee of 75% of the total trekking cost. We advise you to carefully read our cancellation policy before booking your trek with us to ensure that you understand what happens in case of cancellation. At Trexpert, we strive to make your trekking experience as comfortable and enjoyable as possible, so don't hesitate to contact our friendly customer service team for more information or any further questions you might have.

If you do not show up for the trek, you cannot avail the 'Trek again' policy.

After you have cancelled your trek, if you have opted for a refund, the refund amount will land in the same account in which you have made the payment. It will take 7-10 working days. If you have chosen a trek voucher, it will land in your inbox within an hour. You will also be able to see it on your Trek Dashboard.

Frankly, this has seldom happened in the history of Trexpert that we have cancelled a trek because there have been no trekkers. Almost all our trekking groups run full, so it's not a worry. Even if our groups have just 4-5 trekkers, we will run the trek. So you can go ahead and register without worrying about it. In a one off case, where only 1-2 trekkers have registered in a group, we may merge the group with a previous date / next date, in a way that it does not inconvenience your travel.

We organize the transport from the pickup location to the basecamp and from the basecamp to the drop location. You will have to divide the cost with the fellow trekkers and pay directly to the cab driver, preferably through the QR code provided.

It depends upon the size of the group and availability of vehicles. Generally, we arrange for a Bolero or a Tempo Traveller.

We will only have the pick-up points as mentioned in the Trek Itinerary.

The total travel cost will be equally divided by all the trekkers travelling. You will pay the driver directly.

We do not provide Innova for transportation of trekkers. But we will organize a safe and comfortable transport vehicle.

Yes. As soon as you register for the trek, you will be able to join a WhatsApp group from the dashboard a month before the trek. There, you will find all your fellow trekkers. You can start interacting with fellow trekkers and planning your trek as a team.

On Trek days, toilet tents will be set up along each campsite.

A toilet tent will have a deep pit, where one can answer nature’s call. There will be a mound of soil and a shovel to cover it up. These are dry toilets, where you’ll have to use toilet paper. There will be a room freshener as well. It’s the most hygienic and convenient way to answer nature’s call in the wild.

At high altitudes, your core body temperature can drastically fall if you bathe with cold water. It is also difficult to get hot water. Heating water leaves behind carbon footprints that we do not encourage at Trexpert. This is why you cannot take a bath.

Trexpert takes hygiene very seriously and strives to maintain high levels of cleanliness and sanitation on all their expeditions. While toilet facilities may vary depending on the location, Trexpert provides toilet tents with fresh running water, toilet paper, and hand sanitizers. It's still a good idea to bring wet wipes even though Trexpert's toilet tents are equipped with water for cleaning as they can be an effective alternative in case there is an issue with the water supply. It's also critical to practice good hygiene when trekking. Always wash your hands or use hand sanitizer before and after using the toilet, and avoid touching your face, mouth, or eyes. Additionally, proper disposal of waste is essential. Trexpert provides eco-friendly bags to pack out your toilet paper and other hygiene products properly. By following these guidelines and bringing wet wipes as an extra precaution, you can help ensure a hygienic and comfortable trekking experience with Trexpert.

On easy-moderate treks, 2 trekkers share the tent. On treks climbing beyond 13000 feet, 3 trekkers will share the tent.

Most of our treks have a group size of 21 trekkers on average. This can change, though, depending on the difficulty level of the particular trek. For treks that are in the difficult or moderate-difficult category, there would be between 15-18 trekkers in every group, while treks that are relatively easier can have group sizes of between 21-24 trekkers.

There are no locker facilities in the cloakroom. We do not recommend you to carry your laptop to the basecamp. If you are getting any valuables like laptop, make sure the bags are locked and you inform the slope manager. But please note that you are leaving them in the cloakroom at your own risk.

At the basecamps, your accommodation will be arranged in rooms. The sharing depends upon the number of beds and the trekkers present.

"If you are unfortunate, you'll get mobile network on the trek!". We consider not having any network on the trek as a highly positive thing. Having said that, network on the base camp depends from trek to trek.

There are no charging points at the basecamp or the campsites. We suggest that you bring your devices fully charged. You may also carry power banks as a back-up.

At Trexpert, we aim to give our trekkers a unique community experience. For that, it is essential they get to know and gel along with each other closely. In fact, we have designed our basecamps in ways to get the community closer together and with great success! That is why we don't arrange for a separate room.

There is a cloakroom facility available for most of Trexpert treks. The cloakroom is available at the basecamp. Just make sure you are not keeping any fragile items or valuables in the luggage.

We provide you with healthy, nutritious food thrice a day on your trek. There will be snacks in between too, and sometimes pocket snacks for the trail. You’ll be served mostly North Indian vegetarian food coming to your meals. So your typical meal will include roti (Indian flatbread), sabzi (vegetable), rice and dal (lentils). You’ll also find familiar food like khichdi, rajma chawal, pulao, pancakes and sandwiches. There will be copious amounts of hot chai and soup, of course!

Yes. We do serve Jain, Gluten-free or Vegan foods on our treks. If you want to opt for Jain or vegan or gluten free food, you can mention that to your experience coordinator via call or an email. If you have a personal preference that is practically possible for us to arrange, inform your experience coordinator to confirm.

We will provide you with pocket snacks on the trek. You do not have to carry any food on the trek. However, If you really wish to carry some snacks

Usually, there are freshwater sources on the treks. Infact, that is how trekking trails are planned as well. However if you wish to, you can carry a water filter/water purification tablets with you.

Yes. Carry two 1-litre water bottles or a 2-litre hydration bag on a trek. By doing this you won’t generate additional waste by buying water bottles. You also will not be stranded for water while on the trek.

Yes. You need to carry the cutlery on a trek. Carry a lunch box, a mug and a spoon. Your lunch box must be leak proof. Tip: Carry stainless steel cutlery. Avoid plastic cutlery. Stainless steel cutlery is easier to wash in cold water.

You can carry any lunch box as long as it is leak proof. We suggest you carry a stainless steel one as it is easier to wash in cold water. Also the flat ones are more convenient to carry and don't take up more space

We provide hot water at night. If you need hot water at other times of the day, we suggest you carry a thermos flask.